In-stock items will ship within 5 business days of your order. Special order pieces will ship within 3-4 weeks of your order unless otherwise noted. Custom piece timelines can vary. For special requests please contact us. We try our best to accommodate!
Returns will be honored within 30 days of the original purchase with the original receipt and the original form of payment. Returned merchandise must be unused, in original condition, and where applicable, in the original gift box with all warranty cards and instruction booklets intact. Sale items are non-returnable.
If for any reason you are not satisfied with your purchase, please contact our store at (859) 331-4653. Refunds and exchanges can be given within 30 days of receiving your purchase, excluding custom, personalized, or special orders. With all of our pieces, we strive to make things right- so if you are not fully satisfied with your purchase, please reach out!
We are happy to offer complimentary in-store jewelry cleaning and assessment for any piece at any time. With your purchase of an engagement or fashion ring, we also offer a one-time complimentary sizing. For all of our newly engaged customers: bring in your engagement ring for a one-time complimentary polishing or rhodium plating prior to your wedding. Please give 7 days lead time prior to the day you would like to pick up.